Late Arrival Policy

LexPhil is committed to ensuring an enjoyable and uninterrupted experience for all patrons and performers. To minimize disruptions, please note the following late arrival policy:

1. Delayed Entry: Patrons arriving after the performance has begun will not be permitted to enter the performance hall immediately. Entry will only be allowed at designated pauses between pieces.

2. Staff Discretion: LexPhil staff will determine the appropriate time for late arrivals to enter, ensuring minimal disruption to the performers and other patrons.

3. Seating: Late arrivals may be seated in a designated area to avoid disturbing the audience. Patrons may move to their ticketed seats during intermission or another appropriate break.

We encourage patrons to plan their arrival with sufficient time to find their seats before the performance begins. Thank you for your understanding and cooperation in creating a respectful environment for everyone.

Event Delay or Cancellation Policy

If an event is canceled, ticket holders may choose one of the following options:

• Donate the value of your ticket. By converting the value of your tickets into a donation to LexPhil, you'll receive a contribution receipt for tax purposes, and you will continue to support our ability to share music with the central Kentucky community. Canceled performances have a significant financial impact on our organization, and we appreciate your support by donating the value of your tickets.

• Exchange your tickets for a future performance. Exchanges are valid on tickets of equal value. The $4.00 exchange fee will be waived if you are making an exchange due to event cancellation. Additional fees may apply if you choose to exchange for tickets of higher value than your original tickets.

• Request a refund. Instructions for requesting a refund will be provided to ticket holders in the event that a concert is canceled.

If you are feeling ill at the time of the event for which you have tickets, please contact the Box Office at (859) 233-4226 or email tickets@lexphil.org prior to the start time of the event to exchange your tickets for a future performance. The health and safety of our community is of the utmost importance.

Health and Safety

LexPhil is committed to the well-being of our patrons, musicians, volunteers, and staff. If you are feeling sick or experiencing symptoms of illness (e.g., fever, cough, sore throat, or other contagious conditions), please stay home to protect the health of those in attendance. We encourage robust handwashing, the use of hand sanitizer, and masking, if applicable. By attending any LexPhil event, you voluntarily assume all risks, hazards, and dangers inherent in attending the event, including the risk of exposure to and/or resulting illness from viruses or bacteria, and agree to comply with safety regulations set forth by LexPhil and the hosting venue. Thank you for helping us maintain a safe and enjoyable environment for everyone.

Media Policy

LexPhil photographs and records most concerts and events. By attending a LexPhil event, you grant LexPhil permission to utilize your image and/or likeness on LexPhil platforms, including website, social media, print publications, television or radio broadcasts, or any other media. 

Flash photography is not permitted, nor is audio or video recording. In order to minimize distractions to other patrons, cell phones should be silenced or turned off.

Code of Conduct

LexPhil is committed to creating a safe and enjoyable concert experience. Patrons have a right to expect an environment where everyone will be treated in a consistent, professional, and courteous manner.

The following behaviors will not be tolerated at any Lexington Philharmonic event:

• Harassment, intimidation, or discrimination of any kind, including but not limited to verbal abuse, hate speech, or inappropriate comments directed toward others.

• Physical aggression or any action that compromises the safety or comfort of patrons, performers, or staff.

• Disruptive behavior that interferes with the performance or the enjoyment of other patrons.

• Unwanted physical contact or advances toward others.

Anyone engaging in prohibited behavior will be asked to stop immediately. Failure to comply with this request may result in removal from the event without a refund. In severe cases, law enforcement may be contacted.

If you experience or witness inappropriate behavior, please notify a LexPhil staff member or usher as soon as possible. All reports will be taken seriously and handled discreetly.

Thank you for helping us ensure that our performances remain a positive and inclusive experience for everyone.