Audience & Ticketing Policies

Purchasing Tickets

Online: lexphil.org. Select your seats and choose to receive your tickets by email, postal service, or will call. All major credit cards are accepted.

By Phone: 859.233.4226. The Box Office is open Monday through Friday, 9:00 am to 5:00 pm. All major credit cards are accepted.

In Person: ArtsPlace building, 161 N Mill St. LexPhil’s office is open Tuesdays and Thursdays, 9:00 am to 5:00 pm. Pay by credit card, check, or cash.

Ticketing Policies

As a non-profit performing arts organization, LexPhil’s primary mission is to serve our community by providing exceptional musical experiences. In order to uphold that commitment, we rely on ticket sales to support our events and learning programs. We understand that circumstances can change unexpectedly, and while we empathize with these situations, LexPhil’s policy is to not offer refunds on concert tickets or subscriptions. We kindly ask for your understanding as we operate within the financial limitations inherent to our mission-driven organization.

The LexPhil Box Office and lexphil.org are the only authorized sellers of Lexington Philharmonic tickets. 

If you are unable to attend a LexPhil concert, please consider the following options:

  • Donate the value of your tickets. By converting the value of your tickets into a donation to LexPhil, you'll receive a contribution receipt for tax purposes and you will continue to support our ability to share music with the central Kentucky community. We appreciate your support by donating the value of your tickets!

  • Gift your tickets to a family member or friend.

  • Exchange your tickets for a future performance within the same season. Exchanges are valid on tickets of equal or lesser value, or you may choose to pay the difference for tickets of higher value. LexPhil donors and subscribers do not pay exchange fees.

  • Request a refund in writing. Refunds may be issued on a case-by-case basis at the discretion of the Box Office staff. LexPhil will retain all ticket fees from the original purchase and refund requests must be made prior to the event’s start time. Refunds will not be considered following an event. 

For assistance with any of the above options, please contact us by email at tickets@lexphil.org or by phone at 859.233.4226.

Ticket Fees

All single tickets purchased at Lexington Philharmonic incur a $5.00 fee per ticket. The ticket fee applies to all ticket purchases made online, over the phone, or in person. While the specifics may vary among performing arts organizations, ticket processing fees are a standard practice throughout the ticketing industry. At Lexington Philharmonic, 100% of all ticket fee revenue goes back to the organization! Ticket fees help to cover the expense of our ticketing software so that LexPhil can manage our Box Office autonomously and maintain the personal connections we’ve established with our patrons. If you have questions about our fees, please feel free to call us at the box office at 859.233.4226. Ticket fees are waived for season subscriptions as well as student and youth tickets.

Late Arrival Policy

LexPhil is committed to ensuring an enjoyable and uninterrupted experience for all patrons and performers. To minimize disruptions, please note the following late arrival policy:

  1. Delayed Entry: Patrons arriving after the performance has begun will not be permitted to enter the performance hall immediately. Entry will only be allowed at designated pauses between pieces.

  2. Staff Discretion: LexPhil staff will determine the appropriate time for late arrivals to enter, ensuring minimal disruption to the performers and other patrons.

  3. Seating: Late arrivals may be seated in a designated area to avoid disturbing the audience. Patrons may move to their ticketed seats during intermission or another appropriate break.

We encourage patrons to plan their arrival with sufficient time to find their seats before the performance begins. Thank you for your understanding and cooperation in creating a respectful environment for everyone.

Event Delay or Cancellation Policy

If an event is canceled, ticket holders may choose one of the following options:

  • Donate the value of your ticket. By converting the value of your tickets into a donation to LexPhil, you'll receive a contribution receipt for tax purposes, and you will continue to support our ability to share music with the central Kentucky community. Canceled performances have a significant financial impact on our organization, and we appreciate your support by donating the value of your tickets.

  • Exchange your tickets for a future performance. Exchanges are valid on tickets of equal value. The $4.00 exchange fee will be waived if you are making an exchange due to event cancellation. Additional fees may apply if you choose to exchange for tickets of higher value than your original tickets.

  • Request a refund. Instructions for requesting a refund will be provided to ticket holders in the event that a concert is canceled.

If you are feeling ill at the time of the event for which you have tickets, please contact the Box Office at (859) 233-4226 or email tickets@lexphil.org prior to the start time of the event to exchange your tickets for a future performance. The health and safety of our community is of the utmost importance.

Health and Safety

LexPhil is committed to the well-being of our patrons, musicians, volunteers, and staff. If you are feeling sick or experiencing symptoms of illness (e.g., fever, cough, sore throat, or other contagious conditions), please stay home to protect the health of those in attendance. We encourage robust handwashing, the use of hand sanitizer, and masking, if applicable. By attending any LexPhil event, you voluntarily assume all risks, hazards, and dangers inherent in attending the event, including the risk of exposure to and/or resulting illness from viruses or bacteria, and agree to comply with safety regulations set forth by LexPhil and the hosting venue. Thank you for helping us maintain a safe and enjoyable environment for everyone.

Media Policy

LexPhil photographs and records most concerts and events. By attending a LexPhil event, you grant LexPhil permission to utilize your image and/or likeness on LexPhil platforms, including website, social media, print publications, television or radio broadcasts, or any other media. 

Flash photography is not permitted, nor is audio or video recording. In order to minimize distractions to other patrons, cell phones should be silenced or turned off.

Code of Conduct

LexPhil is committed to creating a safe and enjoyable concert experience. Patrons have a right to expect an environment where everyone will be treated in a consistent, professional, and courteous manner.

The following behaviors will not be tolerated at any Lexington Philharmonic event:

  • Harassment, intimidation, or discrimination of any kind, including but not limited to verbal abuse, hate speech, or inappropriate comments directed toward others.

  • Physical aggression or any action that compromises the safety or comfort of patrons, performers, or staff.

  • Disruptive behavior that interferes with the performance or the enjoyment of other patrons.

  • Unwanted physical contact or advances toward others.

Anyone engaging in prohibited behavior will be asked to stop immediately. Failure to comply with this request may result in removal from the event without a refund. In severe cases, law enforcement may be contacted.

If you experience or witness inappropriate behavior, please notify a LexPhil staff member or usher as soon as possible. All reports will be taken seriously and handled discreetly.

Thank you for helping us ensure that our performances remain a positive and inclusive experience for everyone.

Privacy Policy

Effective: November 18, 2025

ABOUT US

“We”, “us” or “our” means Lexington Philharmonic Society, Inc., with its principal place of business located at 161 N Mill St Lexington KY US 40507-1125.

ABOUT THIS PRIVACY POLICY

Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), mobile apps, and other online and offline products, services and experiences (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information please contact us via e-mail at marketing@lexphil.org.

WHAT PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT?

We collect personal information that you provide directly to us:

Contact information. If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.

Payment information. To order products or services through the Services, you will need to provide us with payment information (like your bank account or credit card information). Please note that your financial information is collected and stored by a third party payment processing company. Use and storage of that information is governed by the third party payment processor’s applicable privacy policy.

Survey information. You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services.

Communications information. We may also collect other information during our communications with you, including information that you send to us when interacting with our customer service agents, or when you call us or send emails or text messages. This may include information about how you contacted us, your marketing preferences, and other information that you choose to share.

HOW WE USE YOUR PERSONAL INFORMATION?

We use the personal information we collect for the following reasons:

  • To send you our newsletter, or other information or marketing about our Services that you think may be of interest to you.

  • To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.

  • To provide you with information about the Services that you request from us or which we feel may interest you.

  • To monitor and analyze trends, usage and activities in connection with our Services and to improve the Services.

  • To facilitate contests, sweepstakes and promotions, and to process entries and provide prizes and rewards.

  • To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.

  • To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.

We may also use your personal information to fulfill our obligations as set out by the applicable law, or to carry out any other purpose as described to you at the time your personal information was collected.

WHAT IS OUR LEGAL BASIS FOR PROCESSING?

In certain countries we are required to have a legal basis for collecting and using your personal information.Our legal basis will depend on the personal information concerned and the specific context in which we collect it. We will normally collect personal information from you only where we have your consent to do so, where we need your information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your fundamental rights. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the details provided in the “Contact Us” section below.

HOW WE SHARE YOUR PERSONAL INFORMATION?

We may share your personal information in the following ways:

  • With vendors, consultants, and other service providers who process your personal information on our behalf when they provide services to us, for example data analytics, research, marketing and financial services.

  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.

We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement. In such circumstances, we will only disclose your personal information if we have a good-faith belief that such sharing is required under applicable legal obligations.

YOUR MARKETING CHOICES

When you sign up for a promotion like a sweepstakes, or subscribe to receive our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.

We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.

You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: marketing@lexphil.org.

RETENTION OF YOUR DATA AND DELETION

Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.

When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).

The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.

Details of retention periods for different aspects of your personal data are available from us on request by contacting us using the contact details provided under the “Contact Us” heading below.

INTERNATIONAL TRANSFERS

We will ensure that any transfer of personal information to countries outside of the United States will take place pursuant to the appropriate safeguards.

YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you may have some of the following rights under applicable data protection laws. To exercise any of them, please contact us using the details provided in the “Contact Us” section below

  • You may access, correct, or request deletion of your personal information

  • You may object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information, (i.e. your data to be transferred in a readable and standardized format).

  • If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

You may also have the right to complain to a supervisory authority about our collection and use of your personal data. For more information, please contact your local supervisory authority.

CHANGES TO THIS PRIVACY POLICY

From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy Policy in the future and when we make changes. When we update this Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.Please come back and check this page from time to time for the latest information on our privacy practices.

CONTACT US

The data controller of your personal information is Lexington Philharmonic Society, Inc., with its principal place of business located at 161 N Mill St Lexington KY US 40507-1125.

If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please do not hesitate to contact us at:

Lexington Philharmonic Society, Inc.

161 N Mill St Lexington KY US 40507-1125

marketing@lexphil.org